Delivery

HIQ Group Limited is committed to delivering your furniture purchases in a timely and efficient manner. We offer delivery services to locations within Hong Kong, and can also arrange for international shipping upon request. Please note that delivery fees may vary depending on your location and the size of your order.

Delivery times will depend on the availability of the items you have ordered, as well as your location. We will contact you to schedule a delivery time that is convenient for you once your order is ready to be shipped. Please ensure that someone is available to receive your delivery during the scheduled time.

Returns

To initiate a return or exchange, please contact our customer service team by email or phone. We will provide you with instructions on how to return your items. Return shipping fees will be the responsibility of the customer, and we recommend using a trackable shipping method to ensure that your items are returned to us safely.

Once we receive your returned items and verify that they are in their original condition, we will process your refund.

Please note that refunds will be issued to the original payment method used for the purchase, and may take several business days to appear on your account depending on your bank’s processing times.

If you have any questions or concerns regarding our delivery and return policies, please do not hesitate to contact us. We are committed to providing our customers with the highest level of service and support.